Refund policy
Last updated: March 2026
At Bikiawn, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.
1. Return Eligibility
We accept returns within 30 days of the delivery date.
To be eligible for a return:
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The item must be unused and in the same condition that you received it
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The item must be in its original packaging
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All accessories, manuals, and included items must be returned
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Proof of purchase (order number or receipt) is required
We do not have any final sale items. All products are eligible for return within the 30-day period.
2. Free Return Shipping
We offer free return shipping worldwide.
Once your return request is approved, we will provide:
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A prepaid return shipping label, or
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Detailed return instructions depending on your location
You will not be charged any restocking fees or return handling fees.
3. How to Start a Return
To initiate a return, please contact us at:
📧 support@bikiawn.shop
📞 619-812-5131
Please include:
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Your full name
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Order number
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Reason for return
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Photos (if the item is damaged or defective)
Our support team will respond within 1–2 business days with return instructions.
4. Damaged or Defective Items
If your item arrives damaged, defective, or incorrect:
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Contact us within 7 days of delivery
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Provide clear photos of the issue
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Do not dispose of the item or packaging until instructed
We will offer one of the following solutions at no cost to you:
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Replacement
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Full refund
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Alternative resolution depending on the situation
5. Refund Process
Once we receive and inspect your returned item:
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We will notify you of the approval status
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If approved, your refund will be processed within 14 business days
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Refunds will be issued to the original payment method
Please note that depending on your bank or payment provider, it may take additional time for the funds to appear in your account.
6. Late or Missing Refunds
If you haven’t received your refund:
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Check your bank account again
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Contact your credit card company
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Contact your bank
If you have done all of the above and still have not received your refund, please contact us at support@bikiawn.shop.
7. Exchanges
We accept exchanges within the 30-day return period.
If you would like to exchange an item:
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Contact our support team
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We will guide you through the exchange process
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Exchanges are subject to product availability
If the requested item is unavailable, a refund will be issued instead.
8. Non-Returnable Situations
Returns may be refused if:
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The item shows signs of use or damage caused by the customer
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The item is missing parts not due to our error
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The return request is made after 30 days from delivery
9. Contact Information
Bikiawn
5209 Otter Pond Way
Rancho Cordova, California 95742
United States
Phone: 619-812-5131
Email: support@bikiawn.shop